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Customer Success Specialist - indi

Background

At numo, we incubate new “fintech” companies.  Our flagship product, indi, is growing rapidly and we are seeking a full time Customer Success Specialist to join our customer operations team.

The Job

Here’s what you’ll be working on:

indi is a one of a kind digital banking product targeted at self-employed customers who are part of the rapidly growing gig-economy space. We are building a unique support model to enable our customers to be successful as independent workers. We are looking for customer focused individuals to join our team.

Job Responsibilities:

  • Provide best in class customer service for indi customers
  • Respond to customer support requests from customers via text, email or phone
  • Monitor transaction activity and investigate potential fraud
  • Provide back-office support to our colleagues to keep things running smoothly
  • Fulfill our brand promise by creating a positive and supportive experience for our customers
  • Other duties as assigned

Skills, Experience and Characteristics

We are looking for someone with:

  • Customer empathy and passion for helping people
  • Sense of urgency
  • Ability to work independently, multi-task and prioritize duties
  • Strong written and verbal communication
  • Excellent research and analytical skills

What numo offers

  • Competitive salary
  • Great benefits
  • Cool office space in East Liberty (we are all working from home for the time being)
  • Passionate, driven team members

Who we are

numo creates software for the financial services industry.  We’re a team of creative technologists, designers, and business thinkers that build software products and tech companies.  Our model is unique. Unlike other incubators we don’t do equity investments in existing startups or offer office space to cohorts of companies.  We build products in house.  We source fintech ideas through our in-house venture team, our network of entrepreneurs, academics, and experts at our parent company PNC Bank.  Successful products may be spun-off and grown as independent startups.

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