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Customer Success Specialist

 

 

Background

 

At numo, we incubate new “fintech” companies.  Our flagship product, indi, is growing rapidly and we are seeking a part time Customer Success Specialist to join our customer support team.

 

The Job

 

Here’s what you’ll be working on:

 

indi is a one of a kind digital banking product targeted at self-employed customers who are part of the rapidly growing gig-economy space. We are building a unique support model to enable our customers to be successful as independent workers. We are looking for customer focused individuals to join our team.

 

Job Responsibilities:

  • Provide best in class customer service for indi customers
  • Respond to customer support requests from customers via text, email or phone
  • Fulfill our brand promise by creating a positive and supportive experience for our customers
  • Identify opportunities for product and process improvement
  • Update customer knowledge center and operational procedures

 

Skills, Experience and Characteristics

 

We are looking for someone with:

  • Excellent written and verbal communication skills
  • Ability to work independently, multi-task and prioritize duties
  • Customer empathy and passion for helping people
  • Sense of urgency
  • Flexible schedule. This is a part time position with flexible hours. We will create a schedule that works with yours.

 

What numo offers

  • Competitive salary
  • Opportunity to own equity directly in products incubated by numo
  • Cool office space at Bakery Square
  • Flexible work schedule. This is a part time job which may be converted to a full time position with benefits. 

 

 

Who we are

numo creates software for the financial services industry.  We’re a team of creative technologists, designers, and business thinkers that build software products and tech companies.  Our model is unique. Unlike other incubators we don’t do equity investments in existing startups or offer office space to cohorts of companies.  We build products in house.  We source fintech ideas through our in-house venture team, our network of entrepreneurs, academics, and experts at our parent company PNC Bank.  Successful products may be spun-off and grown as independent startups.

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